About Contact Centres Australia

Complete call centre solutions

Established in 2002, Contact Centres Australia is a wholly Australian-owned operation based in Surry Hills, Sydney.

We have extensive call centre infrastructure set up in Sydney and a large management team to deliver projects ranging from 1 to 200 operators.

We deliver a comprehensive range of inbound & outbound call centre solutions and can integrate these with other fulfilment services to create a complete end to end solution.

Solid relationships

CCA retains clients and builds solid business relationships by promoting transparency in our operations on all levels of our business. We provide you with unlimited access to our call centre and access to detailed records and data.

Our extensive experience enables us to bring solid expertise to script, process and system design. We pride ourselves on setting high standards of innovation and professionalism.

Leading technology

By maintaining industry-leading technology, we provide you with the ability to change and adapt your campaigns and needs with great flexibility as your business progresses.

It enables us to offer niche solutions and maximum efficiency in our operations.

Outstanding staff

Quality staff are vital to representing your brand to customers on the frontlines. CCA employs a combination of permanent full-time, permanent part-time and casual staff.

We have an extremely low turnover of staff compared to industry standards with many of our staff having been with us for years. A significant number of our staff have been with us since the start in 2002.

We believe in delivering a diverse demographic into our call centres on every level. Our recruitment is designed around utilising in-house techniques to attract employees who thrive in an inclusive environment.

Our more mature operators offer a grounded atmosphere and bring a work ethic that inspires the entire business. Our young operators, often university students or fresh out of high school, bring colour and excitement to our work place.

By employing and retaining quality staff, we are able to communicate your message and convey your brand with clarity, vitality and understanding.

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Learn about our full range of solutions.