Complete call centre service solutions

Outsourced end to end inbound & outbound call centre solutions

Contact Centres Australia delivers call centre solutions to both leading brands like Colgate Palmolive and businesses with small-scale needs.

We handle projects of all sizes from 1 to 200 seats. You can use us to supplement or replace your current call centre.

Industry-leading technology delivers optimum
customer experience and maximum efficiency

Our advanced telephony, database management and information systems technology is combined with high-level expertise in script, process and systems design to deliver a top-quality call centre solution.

Maximum transparency and client service delivered from the top

As a medium-sized call centre operation, we give you direct access to the owners. Our service delivery experts are enthusiastic and take a thorough approach to setting up and monitoring your solution.

Our attention to detail and open approach to client
relationships means we have never lost a major client.

• Outbound telephone sales
  Solid track record of delivering
  on-target earnings in outbound telemarketing and sales.
• Help desk & technical support
  Set up a help desk & technical support call centre of any size.
• Interactive voice response (IVR) phone menu design
  Superior customer experience delivered with clever IVR design.
• End to end fulfilment
  Maximum profit. Minimum management. We deliver integrated end to end solutions.

• Inbound telephone sales
  High inbound sales results delivered with remarkable efficiency.
• Inbound customer service
  Delivering the best-possible experience for your customers with quality staff and technology.
• Rapid response and setup
  Urgent call centre solutions can be set up with extraordinary speed and expertise.
• Debt collection
  Infrastructure and staffing and management in place.