Ph 1800 377 000

"Strongly recommend CCA to anyone"

COLGATE PALMOLIVE

 

"I have enjoyed working with CCA for the past 4 years and have found them to be a highly professional company with a strong focus on client ethics. Not only are the CCA Team always very responsive to our campaigns needs, they also act pro-actively providing progressive inbound and data entry solutions from creation to delivery. I would strongly recommend CCA to anyone looking for a comprehensive solution for all their call centre needs."

Lenore Tuckerman
Colgate Palmolive 

 

"We are able to seamlessly communicate through call centre, email, SMS, outbound and virtual agents"

SKY AIR WORLD

 

"CCA has developed systems in conjunction with our technical, engineering, and operational staff. They have helped and advised us every step of the way. With their help Sky Air World have developed a reservations systems where we are able to seamlessly communicate through call centre, email, SMS, outbound, and virtual agents"

David Charlton, CEO
Sky Air World

Inbound customer service call centre solutions


A call centre delivering the best- possible experience for your
customers at highly-competitive rates for your business.

Our inbound customer service call centre staff are trained to deliver high-quality interaction with customers to increase your brand’s reputation.

We combine this with advanced call handling procedures and leading call centre technology to deliver the best-possible experience for your customers at highly-competitive rates for your business.

Leading edge process design, staffing and technology come
together to deliver strong customer service and efficiency.

  • Expert design of call handling procedures, systems and scripts.
  • Interactive voice response (IVR) phone menu designed to be clear,
    efficient and user-friendly.
  • Advanced telephony technology and design delivers top cost-efficiency.
  • Highly-capable and strong database systems make customer
    relationship management flexible and keeps database secure.
  • Sophisticated software and information systems enable constant
    monitoring, reporting and analysis of results to facilitate continual
    improvement. All this is completely transparent for you to see.
  • Robust staff training and continual quality assurance measures
    implemented to ensure high standards are maintained.
  • Experienced managers provide strong leadership of customer service
    teams.
  • Internal branding and team cohesion ensures your brand has a
    dedicated identity and culture within our call centre. Our staff turnover
    is extremely low and we ensure your operation remains fully resourced.

All this delivers the ideal customer service call centre solution:

  • Fits small and large businesses. From 1 operator to 200.
  • Complex call centre infrastructure managed for you.
  • Fully-qualified and experienced staff provided and managed for you.
  • All database management taken care of for you.
  • Seamless expansion to grow with your business.
  • Rapidly scalable at short notice if required.
  • Your brand delivers excellent customer service.

Call (02) 9288 4600 to learn more about Contact Centres Australia.

See the results we deliver for big brands and little brands.

Contact us for more information.

 
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