Wine People 2008

CCA begins call centre operation for The Wine People

Contact Centres Australia (CCA) has begun a 3-year contract for mail-order wine company, The Wine People, in July 2008.

CCA will be providing a blended mix of inbound customer service and sales and outbound telemarketing. The solution is an end to end solution integrating call centre operations with data entry, banking and payment processing.

The project is starting with 12 operators and may be scaled up as demand increases.

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The Wine People is an Australian online and mail-order wine company serving over 16,000 Australians. It is linked in with Laithwaites, the world’s number one wine delivery merchant, which was started over 40 years ago in the UK.

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Contact Centres Australia is a leading outbound and inbound call centre in Surry Hills, Sydney. It was established in 2002 and is a wholly Australian-owned operation with an expert management team and capacity to undertake inbound and outbound projects of between 1 to 200 operators.