Industry-leading technology delivers call centre
solutions with maximum efficiency and flexibility

Contact Centres Australia maintains leading-edge technology to ensure maximum flexibility, efficiency and effectiveness of our operations for clients.

Predictive dialler

This is vital for minimising operator time wastage during outbound calling. We filter all answering machines, busy, disconnected and engaged calls to maximise efficiency.

Skills based routing

Directs calls towards the highest skill level available.

Interactive voice response (IVR) phone menu design

Lets callers select the best operator to speak to based on the reason for their call.

Digital recording

Essential for technical support, customer service and voice contracts

Payment processing

We currently process over 5,000 cheques and credit cards daily. We can process payments on your behalf into your bank account.

Database management and security

At CCA, we ensure your database is kept under the most secure environment possible. We provide full database management for databases of any size and also provide database management advice to ensure you get the best use out of this valuable asset.

Fulfilment and printing

With large capacity printers, we can fulfil all your printing requirements

Reporting and analysis

Our sophisticated software and information systems enable us to closely monitor, analyse and report results.

CCA provides you with relevant reports as often as you require, daily, intra-daily, fortnightly or monthly. We provide detailed analysis of all your data at the end of each campaign and all reports are designed to cater to your specific needs.

Infrastructure and scalability

With expansive office space and extensive infrastructure in place, we have operator stations ready to go and can expand your operations quickly and at short notice if required.

Prior planning is ideal for best results, but in a highly-dynamic or changeable business environment, CCA gives you the agility to adapt and respond quickly as needed.