Technology at CCA has been designed to ensure that all clients have the ability to change and adapt their campaigns as their needs and businesses progress. We encourage regular reviews of applications and call routing protocols to ensure that services always remain relevant.
Before work commences on your project we provide a detailed analysis of your requirements, and how CCA’s industry leading technology can be adapted to suit these requirements. All campaigns are built and tested in house by the same people that have discussed your requirements with you.
Generally your campaign would involve some or all of the following:
SBR (Skills Based Routing)
Ensures the best available operator is always answering your calls.
IVR (Interactive Voice Response)
Gives callers the option of selecting the nature of their call.
DRS (Digital Recording)
Essential for technical support, customer service, and voice contracts.
Payment Processing,
We can process payments on your behalf into your bank account.
(currently processing over 5000 cheques and credit cards daily)
Predictive Dialing.
When making outbound calls we filter all
Answering Machines, Busy, Disconnected, and engaged calls.
Fulfillment.
With large capacity printers we can fulfill
all your printing requirements
More......
Reporting
At CCA we will provide you with relevant reports as often as you require, intra-daily, daily, weekly, fortnightly or monthly. At the end of each of your campaigns we provide a detailed analysis of all your data. All reports are designed to suit your individual needs using Crystal Reports.
Security and Database Management
For most companies the most valuable asset is their database. At CCA we ensure that your database is kept under the most secure environment possible. We provide full database management for any size database and will also provide database management advice so that you get the best use of your most valuable asset.